Annual Maintenance Contracts (AMC)
Scheduled, contract-based maintenance plans that keep your IT infrastructure running at peak performance with predictable costs and proactive care.
Reactive IT support — waiting for something to break before fixing it — costs more in downtime than most businesses realize. An AMC shifts the model to scheduled, preventive care with predictable annual costs, so small issues get caught and resolved before they interrupt operations.
What's Covered:
- Scheduled preventive maintenance visits (frequency based on contract tier)
- Hardware health checks (desktops, laptops, printers, servers)
- Software updates, patching, and license/version checks
- Network and server performance monitoring
- Priority response times for contract holders over ad-hoc clients
Contract Tiers:
- Basic: Periodic hardware/software checkups and standard support
- Standard: More frequent visits, faster response times, discounted repair parts
- Premium: Highest-priority response, proactive monitoring, and comprehensive coverage across hardware, network, and server infrastructure
Business Benefits:
- Reduced unplanned downtime and emergency repair costs
- Predictable, budgeted annual IT maintenance spend
- Extended equipment lifespan through regular upkeep
- A single point of contact for all IT maintenance needs
- Detailed maintenance logs and reporting for internal records